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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kayla Venters

November 9, 2023

5  out of  5 rating by Kayla Venters
"Alesia at the office was fantastic. She was very knowledgeable about life insurance and helped me get mine started. Thank you"
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Shaunterria Glover

October 16, 2023

2  out of  5 rating by Shaunterria Glover
"I purchased homeowner insurance monthly from State Farm, I called because of a roof leak , I may have had State Farm about a year, the company sent a company out that didn’t examine the roof properly, I don’t know how a company can examine a roof without climbing on the roof to see the issues, the company quoted the insurance company 600$ my deductible is 1000$, on top of that , the man that came to look at my roof, looked like a Caucasian crackhead ,a dope man . I can’t keep this company if they are a con artist or a fake company, If I’m not getting my money’s worth out of my payments then this company is a fraud. *These are not professionals in these companies sending a man out to my home looking like death, those are signs of drug abuse, or drug activities and I don’t want that around myself nor my neighbors. If that’s professional on your end, I really need to leave ."
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Chris Coviello

May 19, 2023

5  out of  5 rating by Chris Coviello
"Experience you can trust"
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Rachael Morgan

April 19, 2023

5  out of  5 rating by Rachael Morgan
"Friendly, professional and helpful!"
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Holly Geller

April 19, 2023

5  out of  5 rating by Holly Geller
"Friendly and professional!"
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Adriana Mojica

April 12, 2023

5  out of  5 rating by Adriana Mojica
"Loved my experience at this office. All the staff were friendly and professional. I will definitely be referring all my friends and family here."
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Hayley Lewis

April 12, 2023

5  out of  5 rating by Hayley Lewis
"I called to get auto and home insurance quotes. Natalie and her team are very helpful! They answered all my questions quickly and were able to save me a lot! I highly recommend them!!"
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Deborah MCcaffity Bradley

November 11, 2022

5  out of  5 rating by Deborah MCcaffity Bradley
"I want you to know i had good results with the New Bern office. To whomever it may concern i was disappointed in the service that i got when i had an accident with a deer. So the three stars goes to the Head company. New Bern you can have the five stars no problem. Everyone that i talk to in the office was very helpful."
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Debby Pugh

October 18, 2022

5  out of  5 rating by Debby Pugh
"Oh my gosh!! I love my State Farm girls! They take such good care of me and my son and my neighbor's I will recommend them to everyone I see you can't go wrong give them a call and get a quote if you want a personal reference just let me know😘"
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Jordon Nicoli

July 18, 2022

5  out of  5 rating by Jordon Nicoli
"Natalie Venters agency handles my life insurance. This office is great. The agents in the office are nice and always are able to answer my questions"
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Tom Lehane

February 24, 2021

5  out of  5 rating by Tom Lehane
"Natalie and Jessica, Planning a move is always a hectic, laborious process. Some things go as planned, some don't. Having worked with you and Jessica this morning was truly a pleasure. You both treated me as an old friend, nice ! I'm pleased to say that dealing with my insurance questions and need's was completely painless and simple . All my questions answered and excellent information provided. I will highly recommend Natalie Venters State Farm to anyone needing insurance in New Bern. Professional and Friendly, the perfect combination. THANK YOU. V/r Tom Lehane"
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Macy Johnson

February 23, 2021

5  out of  5 rating by Macy Johnson
"Best office in New Bern. Amazing customer service. Went above and beyond to make sure my family and I were fully taken care of. Thank you!"
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Garry sandlin

February 22, 2021

1  out of  5 rating by Garry sandlin
"I added a pickup truck to my account, which I paid to have added, that was not followed up on. Which I had to receive a FS1 to carry to the DMV to prove I had Insurance on my Truck that I was paying.Not only has this happened Once, But Twice! I've had to take off work, loose time from work and gas, just to prove, what I'm paying for. This is what I have Paid for, Beware of Her Professionally Insurance abilities"
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Mark Daughtery

February 14, 2021

1  out of  5 rating by Mark Daughtery
"Let me start by saying I'm a U.S veteran who served his country with honor. Never have I seen such bad service in all my life! I did a quote for auto insurance online and State Farm was the first to call me. Mr. WEBB said he could help me with finding a better rate.He gave me a better rate, or so I Thought! Mr. Webb did not give the full coverage that I ask for, he gave me liability coverage, which was the reason the rate was so low! I would have never known any different if I hadn't bought a new truck. I called to have the truck added to my policy, and when I called they said that they couldn't send the info to the dealership because I did not have full coverage. Mr. Webb took all my Information when I spoke with him on the phone, but they said he forgot to send in the info to the underwriter! State Farm has unethical people working for them. Avoid this agency if you can they are very unethical there, and will have you thinking you have coverage that you don't even have! I did not serve my country to come home and be treated like this in my own backyard! If I could give them zero stars I would!"